Effective date: 7 June 2026
Sparkle Queen, registered in 2026 and trading as SQPM (Sparkle Queen Property Management), respects your privacy and is committed to processing personal information responsibly and in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. Information we collect
We may collect your name, phone number, email address, property details, enquiry information, communication preferences, and limited technical website data such as browser type and pages visited.
2. How we collect information
We collect information when you submit an enquiry, contact us by phone, email, or WhatsApp, engage our services, or use this website and accept optional analytics cookies.
3. Why we use your information
We use personal information to respond to enquiries, prepare tailored proposals, provide property management services, communicate with owners and guests, maintain business records, improve our website, and comply with legal obligations.
4. Lawful processing and consent
We process information where you have consented, where it is necessary to take steps at your request or perform a contract, where required by law, or where a legitimate business interest applies without unfairly affecting your rights.
5. Sharing and service providers
We do not sell personal information. We may share limited information with trusted providers involved in website hosting, Microsoft business email, property operations, bookings, maintenance, housekeeping, or professional advice, only where necessary and subject to appropriate safeguards.
6. Cookies and analytics
Essential cookies support basic website operation. Optional privacy-friendly analytics are activated only after consent and help us understand website usage. You may decline optional cookies through the cookie notice.
7. Retention and security
We retain information only for as long as reasonably necessary for the purpose collected, contractual requirements, dispute resolution, or legal obligations. Reasonable technical and organisational measures are used to protect information against loss, misuse, unauthorised access, or disclosure.
8. Your POPIA rights
You may request access to your personal information, ask us to correct or delete inaccurate or unnecessary information, object to certain processing, withdraw consent, or lodge a complaint with South Africa’s Information Regulator.
9. External platforms
This website may link to Airbnb, Booking.com, WhatsApp, and other external services. Their own privacy policies apply when you use those platforms.
10. Contact us
For privacy questions or requests, contact Sparkle Queen at sqpm.info@sqpm.co.za or 081 603 3138.
11. Updates
We may update this policy when our services, website practices, or legal requirements change. The latest version will appear on this page with its effective date.